• (02) 4744 3855
• Suite 9/513-519 High St, Penrith NSW 2750
• Approved RTO 41072

Frequently Asked Questions

• What should I know before enrolling?

  To enrol in the First Aid course, participants must possess both verbal and written comprehension of the English language.

  Additionally, you will need to obtain a Unique Student Identifier (USI) from usi.gov.au.

  This process is quick and easy — click here and follow the prompts to complete your registration.

• How do I know which course I should enrol in?

  First Aid Course (Including CPR)

  HLTAID011 – HLTAID010 – HLTAID009

  This First Aid Course is perfect for a variety of professions, including:

  • Office staff
  • Construction workers
  • Security guards
  • Lifesavers
  • Personal trainers
  • Teachers
  • Doctors
  • Cabin crew
  • Hospitality workers
  • Retail staff
  • Aged care workers
  • Disability carers
  • Maintenance personnel
  • Plus many more

  Child Care First Aid Course

  HLTAID012 – HLTAID011 – HLTAID010 – HLTAID009

  Suitable for those working in the professions listed above, this course also includes the addition of the HLTAID012 unit.

  The HLTAID012 unit covers essential skills and knowledge for providing first aid to infants and children, following the guidelines set by the Australian Resuscitation Council (ARC) and other national clinical bodies.

  This course is applicable to various professionals in education and child care settings, such as:

  • Early childhood educators
  • Childcare workers
  • School teachers
  • School support staff
  • Before and after school care providers
  • Vacation program staff
  • Nannies and au pairs
  • Foster carers
  • Youth workers
  • Coaches and trainers working with children
  • Plus many more

  CPR Course

  HLTAID009

  Designed for anyone who may need to perform CPR in various scenarios, including workplace settings. This course is ideal for:

  • Individuals directed by their employers to renew or refresh their CPR certification
  • Those wishing to complete the CPR unit independently

  Participants usually complete this course annually to stay updated on the latest techniques and guidelines. Most attendees enrol to maintain their certification and ensure they are equipped with current life-saving skills.

  If you’re unsure which course to choose or have any questions, please don’t hesitate to contact us.

• What should I bring and wear to the course on training day?

  • Photo identification (such as a driver’s license)
  • We recommend wearing casual and comfortable clothing, as practical training activities may involve lying down, bending, and kneeling. Additionally, please ensure you wear closed-toe footwear for safety during the training.

• Location and parking at our Penrith location?

  Our First Aid Courses in Penrith are conveniently located at Suite 9/513-519 High St, Penrith, NSW 2750. Upon arrival, you will see a Subway on the corner. Between Subway and Cash Converters, there’s a set of stairs with our sign displayed at its base. Go up the stairs, and we are the third shop on your right.

  If you’re driving, there’s all-day parking available in the Judges Car Park on the top level. Make sure you go to the top level. This car park is within 200m of the venue. All-day parking can be a challenge, so we suggest using the top level of Judges as there are usually spots available.

• Public transport options in Penrith?

  Getting to our First Aid Courses in Penrith is convenient with various public transport options available:

  • Train: The nearest train station is Penrith Station, which is just a short walk from our venue. Regular services operate from the Greater Sydney region, making it easy for attendees to reach us.

   

  • Bus: Several bus routes service the Penrith area, providing connections from surrounding suburbs. Bus stops near our venue include High St at Penrith Plaza and High St at Westfield, both within walking distance. 

   

  • Accessibility: Public transport services in Penrith are designed to be accessible, ensuring that all passengers, including those with mobility challenges, can easily reach our training facility.

   

  Helpful links for public transport information in the Penrith area:

  • Transport NSW website: https://transportnsw.info
  • Transport for NSW app: https://transportnsw.info/apps

  • Opal Travel app: https://transportnsw.info/apps/opal-travel

• What if I can’t attend the scheduled date for the course I booked?

  You can change your class location, time, and date once at no additional cost — no questions asked. Just be sure to contact us before the scheduled start time of your class. Please note that if you do not attend and fail to notify us prior to the class start time, you will forfeit your booking.

• Language, Literacy and Numeracy (LLN) Requirements

  To successfully complete any First Aid course, all students must have a basic level of English language, literacy and numeracy. This ensures you can understand safety information, follow instructions, and participate safely in both the training and assessment.

  You must be able to:

  Read and understand simple safety signs, instructions, and short texts

  Write basic information (e.g., completing forms or short written responses)

  Communicate clearly in English with the trainer and other participants

  Follow verbal instructions during activities and assessments

  Use simple numeracy, such as reading times, basic measurements, or safety-related quantities

  If English is your second language

  You must have a level of English that allows you to fully participate in the course. If you are unsure, please contact us — we can help you determine whether this course is suitable for you.

  Support

  If you require LLN assistance, please let us know before booking. We may be able to provide support, make reasonable adjustments, or recommend alternative options depending on your needs.

   

• Can I get RPL for this course?

  We do not offer RPL (Recognition of Prior Learning) for any First Aid courses in Australia.

  Because First Aid units have strict currency requirements and expire, all students must attend and complete the full course and assessment activities to be issued a certificate.

   

• Physical Requirements

  All First Aid courses require you to complete practical activities, including demonstrating CPR on an adult manikin. To meet the assessment requirements, you must be able to:

  Perform 2 minutes of continuous CPR on an adult manikin placed on the floor

  Kneel on the floor for an extended period

  Use your arms and upper body strength to deliver effective compressions

  Perform other basic first aid tasks such as placing someone in the recovery position, applying bandages, and using an EpiPen or asthma device

  If you have an injury or condition that may affect your ability to complete these tasks, please contact us before booking.